SUCCESS STORIES

Privacy Policy








 

Privacy Policy

Last updated: August 30, 2025

This Privacy Policy explains how RAWASI – Cost Optimization Systems (“we”, “us”, or “our”) collects, uses, discloses, and protects personal data when you use our websites, products, and services.

By using our services, you agree to this Privacy Policy. If you do not agree, please discontinue use.

Contents

1) Who We Are

Controller: RAWASI – Cost Optimization Systems
Headquartered in Riyadh, Saudi Arabia.

For some B2B services, we act as a data processor on behalf of our clients and process personal data under their instructions. In those cases, our client is the data controller.

2) Data We Collect

Information you provide

  • Contact details (name, phone, company, role).
  • Account and authentication data (if you create an account).
  • Support messages and files you submit.
  • Order, billing, and contract details (for paying customers).

Information collected automatically

  • Device and usage data (IP address, browser type, pages visited, timestamps).
  • Cookies and similar technologies (pixels, tags, SDKs).

Information from third parties

  • Analytics, advertising, and social platforms.
  • Public sources and business partners for lead enrichment and fraud prevention.

3) How We Use Data

  • Provide, operate, and improve our websites, products, and services.
  • Respond to inquiries and provide customer support.
  • Configure and deliver AI/automation solutions tailored to client needs.
  • Process orders, invoicing, and contract management.
  • Analyze performance and usage to enhance features and security.
  • Send service and marketing communications (where permitted).
  • Comply with applicable laws and regulations.

4) Legal Bases

Depending on your location and the context, we rely on: consent, contract, legitimate interests, or legal obligations.

5) Sharing & Disclosure

We share data with vendors, in business transfers, or where legally required. We do not sell personal data.

6) AI Camera Analytics (Service-Specific)

  • Our solutions connect to cameras (with or without NVRs) to generate alerts (e.g., fire detection, missing safety gear, delays).
  • Processing is local or transient where feasible. Long-term storage is off by default.
  • No biometric identification unless lawfully requested by the client.
  • Clients are responsible for lawful use of cameras and signage.

7) Licenses Optimization (Service-Specific)

  • We may process software inventory, usage logs, and contract/license data to detect discrepancies.
  • We act as processor under client instructions.
  • Audit defense services may require retention of records for legal periods.

8) Smart Self-Ordering Kiosk (Service-Specific)

  • We process order details and transaction metadata.
  • Payments handled by third parties; no full card storage.
  • Kiosk analytics may use cookies/device identifiers.

9) Data Retention

We retain data only as long as necessary for purposes described or required by law.

10) Your Rights

You may have rights to access, correct, delete, or restrict your personal data; to object; to withdraw consent; and to portability.
Contact us to exercise your rights. We may require identity verification.

11) Security

We use appropriate security measures, but no method is 100% secure.

12) International Transfers

Your data may be processed in other countries with safeguards in place.

13) Children’s Privacy

Our services are not directed to children. We do not knowingly collect children’s data.

14) Third-Party Links & Tools

Our website may include third-party links and tools (e.g., analytics or advertising pixels). Each has its own privacy practices.

15) Changes to This Policy

We may update this Policy. Changes will be posted here with a new date.

16) Contact Us

If you have questions about this Policy or our data practices, please contact RAWASI – Cost Optimization Systems.



Refund and Return Policy

This Refund and Return Policy applies to all purchases made through our website or any of our official payment channels.

  1. Subscriptions and Digital Services
    • Before we do a subscription, we did a Prof Of Value to our customers and once customer accept the services and the subscription has been activated or accessed, it is non-refundable.
    • If the service has not yet been activated, you may request a cancellation and full refund within 20 business days of the payment date.
    • Refund requests will be reviewed and processed within 5–10 business days after approval.
    • Refunds will be issued to the original payment method used for the purchase.
  2. Physical Products
    • Customers may request a return within 7 days of receiving the product, provided that the item is unused and in its original packaging.
    • Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect products.
    • Once the returned item is received and inspected, the refund will be processed within 15–20 business days.
  3. How to Request a Refund

To initiate a refund or return request, please contact our support team through:
📧 support@cost-optimization-systems.tech
📞 or WhatsApp +97335386248

We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted on our website.